Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you complete an onboarding form, schedule a discovery call, or use our services. This may include:

• Name, email address, and contact details
• Business and brokerage information
• CRM access and delegated account permissions
• Client communications and scheduling preferences
• Payment and billing information
• Uploaded documents and transaction records

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our virtual assistant services
• Assign and manage assistants on your behalf
• Process transactions and send related billing information
• Send service-related notices, updates, and support messages
• Ensure compliance with our contracts and policies

3. Information Sharing

We do not sell or rent your personal information. We may share information:

• With trusted contractors (virtual assistants) who are bound by confidentiality agreements
• With third-party service providers (e.g., Google Workspace, Slack, Hubstaff, TimeDoctor, payment processors) used to deliver our services
• As required by law, regulation, or legal process

4. International Data Transfers

Because Deladesk operates internationally, your information may be transferred and stored in countries outside your country of residence, including the European Union, the United States, and the Philippines. We take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.

5. Data Retention

We retain your information only as long as necessary to provide services, comply with our legal obligations, and resolve disputes. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have rights under data protection laws (such as GDPR), including the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at the email below.

7. Data Security

We implement reasonable security measures to protect your personal and business information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@deladesk.com